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Client Success
Valencia, Spain
Full-time
Customer Service Representative
We are looking for a Customer Service Representative to handle client inquiries, resolve issues, and deliver exceptional service for our banking platform.
We are looking for a Customer Service Representative to provide outstanding support to our clients. You will handle inquiries across multiple channels, resolve issues efficiently, and ensure a positive customer experience.
Key Responsibilities
- Respond to customer inquiries via email, chat, and phone
- Resolve account, transaction, and platform issues
- Escalate complex cases to appropriate teams
- Document interactions and maintain accurate records
- Identify opportunities for process improvement
Requirements
- 1+ years in customer service, preferably in fintech or banking
- Strong communication and problem-solving skills
- Fluency in English required; Russian or Spanish is a plus