Luminary — Consumer Banking Survey

Help us build a better banking product. This survey takes 5–7 minutes. Your answers are confidential and used only for product research.

Section A — About you and your banking

A1. Which banking products do you currently use? (Select all that apply)
A2. How often do you make payments or transfers in a foreign currency?
A3. Which of these describes you? (Select all that apply)
A4. Who is your main bank today?
A5. How long have you been using Luminary?

Section B — Your experience with Luminary

B1. How would you feel if you could no longer use Luminary? *
B2. What type of person do you think would benefit most from Luminary?
B3. What is the main benefit you receive from Luminary?
B4. How can we improve Luminary for you?
B5. How likely are you to recommend Luminary to a friend or family member? (0 = not at all, 10 = extremely likely)

Section C — Pain points

C1. Which of these frustrate you most about your current bank(s)? (Choose up to 3)
C2. When sending money abroad, what matters most to you? (Choose your top 3)
C3. Have you ever abandoned a bank or transfer service? If yes, why?

Section D — Feature expectations

D1. What are your general expectations from a banking app? (Choose up to 5)
D2. What do you expect from your bank card? (Choose up to 3)
D3. Which of these would make you switch banks? (Select all that apply)

Section E — About you

E1. Age range
E2. Country of residence
E3. Do you hold accounts in more than one country?
E4. May we contact you for a 30-minute follow-up interview? (Incentive offered) If yes, leave your email:
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